Encounter Protection: Purchased Encounter Protection allows you to cancel or reschedule your encounter for any reason up to 2 hours before the Encounter’s scheduled time to begin. You will be reimbursed for the full amount of each encounter, less the cost of the trip protection and processing fees. This policy does not apply to admission tickets. Rebooking times are based on availability. Guests must call us at (850) 243-9046 x24 to cancel or rebook to have the encounter protection refund applied. Encounter refunds do not automatically apply. If you do not call at least 2 hours in advance of your booked time, the Encounter protection is void.