General Admission Cancelation Policy

  • General admission tickets are nonrefundable and are valid for one year from date of purchase. Blackout dates may apply to discounted tickets.

Encounter Cancelation Policy

  • Cancelation: 24-hour notice must be given to receive a full refund of the purchase price of the encounter.
  • We strongly recommend that guests arrive at the park at least one hour prior to their scheduled encounter. The Gulfarium is located in a high-traffic area, and refunds will not be issued for late arrivals due to traffic delays. Please note that encounters are non-refundable within 24 hours of the scheduled start time for any reason. However, we are happy to assist with rescheduling, pending availability.
  • Encounters are non-refundable within 24 hours of the scheduled start time unless Encounter Protection has been purchased. If you need to reschedule within this 24-hour window or after a missed encounter, rebooking is subject to availability and is not guaranteed.
  • Purchased Encounter Protection allows you to cancel or reschedule your encounter for any reason up to 2 hours before the Encounter’s scheduled time to begin. You will be reimbursed for the full amount of each encounter, less the cost of the trip protection and processing fees. This policy does not apply to admission tickets. Rebooking times are based on availability. Guests must call us at (850) 243-9046 x24 to cancel or rebook to have the encounter protection refund applied. Encounter refunds do not automatically apply. If you do not call at least 2 hours in advance of your booked time, the Encounter protection is void.